Privacy policy

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Privacy Policy of GIENSWORLD.COM

Last update: [03/06/2025]

This information is provided by GIENSWORLD, a company active in the field of short-term rentals and lifestyle experiences, in accordance with European Regulation 2016/679 ("GDPR") and current Italian legislation on the protection of personal data.

GIENSWORLD is committed to treating users' personal data with the utmost attention, transparency and responsibility, in order to offer tailor-made, safe and personalized hospitality and lifestyle services.

1. Who we are

Data controller of personal data:

GIENSWORLD

[Via Gabriele Jannelli 52, Naples - Via Leonardo Da Vinci 40, Milan]

[Email for privacy contacts: info@giensworld.com / nesgi@giensworld.com]

2.

What data do we collect

While using our services or browsing the GIENSWORLD website/app, we may collect:

Identification data: name, surname, date of birth

Contact details: email, telephone, residential address

Data relating to the stay: dates, preferences, special requests

Payment data: (limited to what is necessary for the transaction, never stored directly in our systems)

Browsing data: IP address, device type, operating system, pages visited

Data on the required experiences: preferences on activities, events, tours, wellness, etc.

3.

Purpose of the treatment

The data are processed for:

Manage reservations for short stays and ancillary services

Offer personalized lifestyle experiences

Communicate with the user before, during and after the stay

Send promotions and updates (subsident to consent)

Improve our services through statistical analysis

Fulfill legal, tax and contractual obligations

4.

Legal basis of the processing

We process your data:

For the execution of a contract or pre-contractual measures (reserptions, requests)

Based on consent (marketing, promotional communications)

For legal and tax obligations

For our legitimate interest (service improvement, fraud prevention)

5.

Data sharing

Your data may be communicated to:

Technical and IT service providers (hosting, CRM, booking engine)

Selected partners who deliver lifestyle experiences

Legal, tax or accounting consultants

Competent authorities, if required by law

We do not sell your data to third parties.

6.

International transfers

Some of our suppliers may be located outside the European Economic Area. In such cases, we guarantee adequate protective measures (e.g. Standard Contractual Clauses approved by the European Commission).

7.

Retention period

Personal data is kept for the time necessary for the purposes for which they were collected, and in any case:

Booking data: 10 years (for tax obligations)

Contact details for marketing purposes: until consent is withdrawn

Browsing data: according to the Cookie Policy

8.

User rights

You can exercise the following rights at any time:

Access to your data

Rectification or update

Cancellation ("right to be forgotten")

Limitation or opposition to processing

Data portability

Revocation of consent (where applicable)

Complaint to the Guarantor for the protection of personal data

To exercise your rights: [info@giensworld.com / nesgi@giensworld.com

9.

Data security

We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, modification or unwanted disclosure.

10.

Cookies

Our site uses cookies to improve your browsing experience. See our Cookie Policy for more details.

11.

Changes to this information

GIENSWORLD reserves the right to modify or update this information at any time. The changes will be published on this page with the update date.